Privacy Policy

Last Updated: July 2026

1. Data Controller

2. Information We Collect

We collect and process the following categories of personal information:

  • Contact Information: Name, email address, phone number, and emergency contact details.
  • Service & Recovery Information: Recovery-related information, background, and personal history that you voluntarily share with us during website enquiries or throughout your program. As this may include health-related or sensitive data, we process this strictly based on your explicit consent.
  • Payment Information: Billing details and transaction history required to process yourpayments securely.
  • Technical Data: IP address, browser type, and usage data collected via cookies when you navigate our Website.

3. Purpose and Legal Basis for Processing

We process your data for the following purposes:

  • To Deliver Services: To manage your program, provide structured recovery planning, guidance, and accountability. (Legal basis: Performance of a contract)
  • Communication & Enquiries: To respond to your website enquiries and maintain client records. (Legal basis: Legitimate interest or Consent).
  • Processing Payments: To manage billing and financial transactions. (Legal basis:Performance of a contract / Legal obligation).
  • Legal Compliance: To comply with applicable statutory, tax, and legal obligations. (Legal basis: Legal obligation).

4. Confidentiality and Disclosure Limits

All information shared by the client is treated with strict confidentiality. We will never sell or rent
your personal data. We do not disclose your information to third parties except:

  • Where disclosure is required by law.
  • Where there is a serious and immediate risk of harm to yourself or others.
  • To secure third-party service providers who assist us in operating our business (e.g., email hosting, scheduling software, payment processing, and website hosting). These providers act as Data Processors and are legally bound to protect your data.

5. Data Retention

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access: The right to request a copy of the personal data we hold about you.
  • Rectification: The right to request the correction of inaccurate or incomplete data.
  • Erasure ("Right to be Forgotten"): The right to request the deletion of your data, subject to legal or statutory retention requirements.
  • Restriction: The right to limit how we process your data under certain circumstances.
  • Withdraw Consent: The right to withdraw your consent to data processing (such as recovery-related data) at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
The View is a private support service based in Marbella. We offer personal coaching, sober companionship and addiction support. Our work is not a replacement for medical or psychiatric care.

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